Request account deletion.

Open WEOAUS Settings and follow the account deletion steps. If you cannot access the app, email support@weoaus.ca from the address on your account. If you cannot use that address, include enough information for us to verify the request without sending identity documents or passwords.

A deletion request immediately deactivates your account and signs you out. Unclaimed codes stop working. Active Checks close and become read-only. Account deletion is completed after the longest applicable shared-Check retention period. A connected Check, its agreement versions, conversation, receipts, and private evidence are preserved for at least 30 days after the deletion request or Check closure, whichever is later, so the other participant does not lose the shared record. Reported Check records are kept while a report is open or under review, then for 30 days after resolution or dismissal. A documented legal hold can extend retention until the hold is released, followed by the 30-day period. The longest applicable period applies. Scheduled cleanup removes the Check record and private evidence after that period. Providers may retain their own data under their terms and legal obligations, including Stripe Identity materials. WEOAUS account deletion does not instantly erase data held by Stripe or other providers.

You can report suspected ticket fraud in the app. A report preserves relevant Check details, messages, evidence, and account identifiers for authorized staff review. A report is not proof of wrongdoing and is not automatically sent to police. You may contact your local authorities and provide the WEOAUS report reference. WEOAUS reviews official authority requests, verifies the requester and legal basis, limits disclosures to what is required or permitted by applicable law, and keeps an internal record of the request and decision. WEOAUS does not promise to contact police in every country. WEOAUS never shows or gives one participant another person's government ID, Stripe identity documents, or full date of birth.