How can we help?

For account, Check, safety, or privacy help, contact support@weoaus.ca. We read every message and respond as quickly as we can.

Common questions

I cannot create or join a Check

A confirmed email, display name, age 16 or older, and completed identity verification are required. Stripe Identity handles the government ID and matching live-selfie step. Email support if verification does not complete.

A Check code does not work

Check codes are single-use and expire. The creator can delete an unclaimed code. Ask the creator for a new code if the invitation is expired, cancelled, already opened, or unavailable.

I need help with a deal conversation

Connected Checks appear in Chats. Open the conversation to see the participant header, Deal info, agreement, evidence, receipt, messages, and the current action. Changes to an accepted agreement require both people to accept again.

I am sharing ticket proof or supporting evidence

Ticket proof may be a requested prepared screenshot, screen recording, or both. Supporting evidence accepts images only in the Ticket context, Payment receipt, and Transfer confirmation categories. New supporting images receive local barcode and QR masking and require visual review, but do not receive ticket-proof timing or timeline checks. Review every item and hide barcodes, QR codes, passwords, payment numbers, and identity details before upload. Code detection may be incomplete.

I have a safety concern

Report suspected ticket fraud in the app. For help, contact support with a concise description and your WEOAUS report reference. Do not email identity documents, payment credentials, or ticket barcodes.

I am locked out

Use the reset link on the sign-in screen. If you still cannot access your account, email support from the address associated with it.

Delete your account

To request account deletion, use WEOAUS Settings. If you cannot access the app, email support@weoaus.ca from the address on your account. Read the account deletion page for details.

A deletion request immediately deactivates your account and signs you out. Unclaimed codes stop working. Active Checks close and become read-only. A connected Check and its shared record are preserved for at least 30 days after the deletion request or Check closure, whichever is later. Reported records and legal holds can require a longer period. Providers may retain their own data under their terms and legal obligations.

Reports and official requests

You can report suspected ticket fraud in the app. A report preserves relevant Check details, messages, evidence, and account identifiers for authorized staff review. A report is not proof of wrongdoing and is not automatically sent to police. You may contact your local authorities and provide the WEOAUS report reference. WEOAUS reviews official authority requests, verifies the requester and legal basis, and limits disclosures to what is required or permitted by applicable law. WEOAUS never gives one participant another person's government ID, Stripe identity documents, or full date of birth.